Nirmal Prince J

Enterprise Integration Architect | AI-Powered Automation Leader

Bangalore, India•prince.nir90@gmail.com•+91 98458 23677

Professional Summary

Enterprise Integration Architect with 13+ years building event-driven, API-led systems that unify CRM, support, billing, and product telemetry. Specializes in AI Automation (workflow agents, RAG retrieval, n8n-style orchestration) and MuleSoft Integration (API-led connectivity, RAML/OAS, DataWeave). Achieved 95%+ retention rates, 18-22% churn reduction, and 60-90 minutes saved per CSM daily. Expert in Neon PostgreSQL (pgvector), Cloudflare Workers, Vercel delivery, and SOC-style governance.

Key Achievements

Achieved 95%+ retention rate managing MuleSoft enterprise accounts across EMEA
Generated $2M+ expansion revenue and reduced churn by 40%
Built AI-driven customer success automation reducing workload by 70%
Improved CSM productivity by 50% through workflow automation
Delivered integration projects with <0.5% error rate
Led 15+ successful case studies and customer advocacy programs

Technical Skills

AI Automation & Orchestration

Model Context Protocol (MCP), Salesforce Agentforce, LangChain, Prompt Engineering, n8n Workflows, Make.com, RAG (pgvector), AI Agents, Multi-model AI

MuleSoft Integration

Anypoint Platform, Mule ESB (3.x & 4.x), API Manager, DataWeave, RAML/OAS, MuleSoft Composer, Flow Designer, CloudHub 2.0, Runtime Fabric

Architecture & Data

API-led Connectivity, Event-driven Architecture, PostgreSQL (Neon), MongoDB, Redis, Oracle, SQL Server, DB2, Cassandra, Data Modeling

Cloud & DevOps

AWS, Azure, GCP, Vercel, Cloudflare Workers, Docker, Kubernetes, Terraform, Jenkins, GitHub Actions, Azure DevOps, ArgoCD

Programming & APIs

Java, Python, TypeScript, Groovy, REST/SOAP, GraphQL, JSON, OAuth 2.0, JWT, SAML

Monitoring & Observability

Anypoint Monitoring, Splunk, Datadog, New Relic, Grafana, Prometheus, Coralogix

Work Experience

Customer Success Manager - MuleSoft

Salesforce.com India Pvt Ltd

06/2025 - Present

Drive customer success for enterprise MuleSoft accounts achieving 95%+ retention rates
Lead Success Reviews, EBRs, and renewal planning with C-level executives
Created Customer Success Strategic Hub for unified account tracking and health monitoring
Identify whitespace opportunities for expansion through adoption workshops and value narratives

Manager - Engineering - MuleSoft

Blue5Green LLC

01/2025 - 06/2025

Led MuleSoft integration projects for healthcare, finance, and enterprise clients
Implemented AI-powered workflow automation reducing manual processes by 50%
Architected event-driven integrations with Kafka, Neon DB, and CloudHub deployments

Application Development Associate Manager

Accenture Solutions

01/2024 - 12/2024

Delivered end-to-end MuleSoft projects with optimal resource planning and governance
Achieved P4 Expert Rating for exceptional project delivery and technical leadership
Led Agile teams across diverse industries ensuring alignment with business objectives

Senior Consultant

Deloitte Touche Tohmatsu India LLP

08/2021 - 01/2024

Architected API-led connectivity solutions for retail and financial services clients
Implemented OAuth 2.0, JWT security protocols with compliance adherence
Established reusable templates and monitoring best practices across projects

Assistant Manager / Senior Engineer

Huawei Technologies India Pvt. Ltd.

12/2018 - 08/2021

Designed Kafka-based event-driven integrations for telecom billing systems
Received Energy Bean Award for 2 consecutive years for exceptional customer experience
Managed full API lifecycle with advanced governance and security protocols

Featured Projects

Salesforce + Notion Integration (Series B SaaS)

12 weeks • Salesforce, Notion, MuleSoft, Neon, pgvector, n8n

Impact: 18% churn reduction, 90+ minutes saved per CSM daily
Unified CRM and workspace data with AI-driven risk detection (ChurnShield agent)
Event-driven syncs with idempotent ingest and <0.5% error rate

Dynamics + Zendesk Integration (Mid-Market Tech)

16 weeks • Dynamics 365, Zendesk, MuleSoft, Neon Postgres

Impact: 22% churn reduction, prevented 12 schema incidents
Unified 3 data sources (CRM, support, billing) into single customer spine
DataSentinel agent monitoring schema drift and data quality

Healthcare EDI & Member Integrations

02/2025-05/2025 • MuleSoft, Salesforce Health Cloud, HL7, Azure

HIPAA-compliant APIs for EDI 837/834 transactions and PHI handling
Streamlined claims processing and improved clinical interoperability

Payments Integration (Fiserv)

02/2025-06/2025 • MuleSoft, RAML, CloudHub, Splunk

Impact: 30% faster onboarding, 25% faster incident resolution
API-led connectivity for secure merchant onboarding with PCI-DSS compliance

Certifications

✓ Salesforce Certified MuleSoft Associate

✓ MuleSoft Certified Developer - Level 1

✓ MuleSoft Certified Developer - Level 2

✓ MuleSoft Certified Integration Architect - Level 1

✓ MuleSoft Certified Platform Architect - Level 1

✓ Salesforce Certified Integration Architect

✓ Salesforce Certified Data Architect

✓ Salesforce Certified Catalyst Specialist

Education

Master of Engineering

Anna University • 2012 - 2014

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